We at auraloomhome value every inquiry, feedback, and collaboration opportunity. Whether you’re seeking assistance with an order, exploring our high-end artisan décor, or interested in wholesale and design partnerships, our dedicated team is here to provide a seamless experience.
Use the contact form below for the fastest response, or reach us directly via email or phone. All inquiries are prioritized and typically responded to within 12-24 hours.
Our Location & Direct Contact
We are located at:
INNOVATIVE PARTS
960 HOMER ST
HOUSTON, TX 77091
Email: service@auraloomhome.store
Phone: +1 (555) 123-4567
Our team is available Monday to Friday, 9:00 AM – 6:00 PM CST, to assist with inquiries, product questions, or custom orders.
Frequently Asked Questions
- How do I know my order has been received? Once your order is placed, you’ll receive an automatic confirmation email with details and an estimated shipping date.
- Can I change my shipping address after placing an order? If your order hasn’t shipped yet, contact our support team immediately to update your shipping details.
- Do you offer gift wrapping or special packaging? Yes, we provide premium artisan gift wrapping for select orders. Contact us for options and pricing.
- What if my item arrives damaged? Please notify us immediately with photos of the damage. We will arrange a replacement or refund.
- Can I request a custom order or bespoke design? Absolutely. Reach out with your design ideas, and our team will guide you through the process.
- How long does international shipping take? Delivery times vary by destination. Typically, international shipments take 7–21 business days, depending on customs clearance.
- Do you offer wholesale or business partnerships? Yes, we collaborate with select boutiques and interior designers. Please email us with your inquiry.
- Can I track my order in real-time? Yes, our Track Order page provides live updates on your shipment.
- What payment methods do you accept? We accept major credit cards, PayPal, Apple Pay, Google Pay, and Afterpay installments.
- Do you have a return or exchange policy? Yes, we accept returns within 15 days of delivery, provided items are unused and in original packaging.
Customer Support Tips
To ensure the fastest assistance, please provide the following details when contacting us:
- Order Number and date of purchase
- Product name and quantity
- Specific question or issue description
- Any relevant photos or screenshots
Providing complete information allows our team to resolve your request quickly and efficiently.