Orders & Processing

Q: How long does it take to process my order?

A: Most orders are processed within 2–5 business days. Each handcrafted item undergoes careful inspection and protective packaging to ensure it arrives in perfect condition. Large or limited-edition pieces may require additional processing time.

Q: Can I change or cancel my order after placing it?

A: Orders can be modified or canceled within 24 hours of purchase. Due to the meticulous preparation of each artisan piece, modifications after this window may not be possible.

Q: Do you offer gift wrapping?

A: Yes! We offer premium gift packaging for select items. Each gift wrap is designed to reflect our high-end aesthetic, adding a touch of luxury to your present.

Q: Can I pre-order limited-edition pieces?

A: Yes, pre-orders are available for select collections. Estimated shipping times will be communicated at checkout and updated if any delays occur.

Q: How do I track my order?

A: After your order ships, you’ll receive a tracking number by email. Our shipping partners provide real-time updates for domestic and international deliveries.

Shipping & Delivery

Q: Do you ship internationally?

A: Yes, we ship worldwide. Delivery times vary depending on location and customs clearance. All international shipments are insured and trackable.

Q: Are shipping costs calculated at checkout?

A: Yes, shipping fees are calculated based on your destination, package weight, and shipping method.

Q: How are fragile items protected during shipping?

A: Every piece is carefully packaged using protective materials tailored to the item’s size, shape, and fragility. For ceramic, glass, or mixed-material pieces, we add multiple layers of cushioning to prevent damage.

Q: What should I do if my package is damaged?

A: Contact our support team immediately at service@auraloomhome.store with photos of the damage. We provide a streamlined process for replacements or refunds.

Returns & Exchanges

Q: What is your return policy?

A: Returns are accepted within 15 days of delivery. Items must be unused, in original condition, and securely packaged. Custom or limited-edition pieces may have specific return restrictions.

Q: How do I initiate a return?

A: Contact our support team for instructions and a return authorization number. We prioritize efficient and careful handling of all returns to preserve the integrity of our handcrafted items.

Q: Can I exchange my purchase for a different item?

A: Yes, exchanges are possible based on stock availability. Please contact us with your request and details of the item you wish to exchange.

Product Care & Materials

Q: How should I care for ceramic and porcelain pieces?

A: Dust gently with a soft cloth. Avoid harsh chemicals and direct sunlight to maintain glaze and color. For flower vases, change water regularly to prevent staining.

Q: Are your products handmade?

A: Yes, every piece is handcrafted, making each one unique with slight variations that reflect the artisan’s touch and the aesthetic of auraloomhome.

Q: What materials are used in your sculptures and vases?

A: We use high-quality ceramics, porcelain, brass, bronze, wood, and natural stone, emphasizing texture, patina, and cultural craftsmanship.

Account & Support

Q: Do I need an account to place an order?

A: No, you can checkout as a guest. Creating an account allows you to track orders, save shipping addresses, and access exclusive collections.

Q: How do I contact customer support?

A: You can reach us via service@auraloomhome.store or our contact form. We aim to respond within 24 hours.

Our FAQ covers everything from ordering, shipping, returns, care, and account management. We are committed to transparency, providing you with all the information needed to enjoy your auraloomhome pieces safely and elegantly.